Service Agreement & Terms

📋 Our Service Packages

We offer three tiers of weekly pool maintenance to fit your needs and budget. All packages include our commitment to quality service and transparent communication.

Basic Service - $130/Month

Standard Service - $190/Month

Premium Service - $250/Month

💧 Pool Size & Pricing

Our standard pricing covers most residential pools up to 20,000 gallons. Larger pools require additional service:

Note: Detached spas, water features, or multiple pool systems will be quoted separately during your initial assessment.

💳 Payment Terms & Billing

How Payment Works

• Billing Date: Your credit card on file will be automatically charged on the 1st of every month
• First Payment: Due upon service start-up, prorated for the remaining portion of the month
• Payment Method: Credit card, debit card, or ACH bank transfer (autopay required)
• Late Payments: A $25 fee applies to failed payments. Service may be suspended after 10 days

What's Included in Your Monthly Rate

• 4-5 weekly visits per month (we don't charge extra for 5-week months!)
• All basic chemicals for weekly balancing (chlorine, pH adjusters, alkalinity)
• Labor for all included services
• Equipment monitoring and minor adjustments

Additional Costs (Not Included)

• Major chemical treatments (shock, algaecide, phosphate removers, stabilizer)
• Equipment repairs and replacements
• Filter cleaning (except Premium service which includes 2 free per year)
• Drain and refill services
• Green pool recovery
• Acid washing

🧪 Initial Service Start-Up Requirements

For us to properly maintain your pool, certain chemistry levels must be within acceptable ranges. If your pool chemistry is outside these ranges at start-up, additional charges for chemicals and/or drain & refill may apply.

Required Chemistry Ranges

📅 Service Schedule & Holidays

Regular Service Schedule

We service pools weekly on your assigned day (Monday - Friday). Your technician will arrive during your scheduled service window and will notify you via text when service begins and completes.

Holiday Schedule

We observe the following holidays with adjusted service:

Weather-Related Service Interruptions

• Heavy Rain/Storms: Service may be rescheduled to the next available day for safety
• Tropical Storms/Hurricanes: Service suspended during the event; resumed as soon as safe
• Extreme Heat Advisories: Service times may be adjusted to early morning for technician safety

📄 Contract Terms & Cancellation Policy

Contract Duration

• Month-to-Month Service: No long-term contract required
• Cancellation Notice: 30 days written notice required
• Final Billing: You'll be charged for the full month in which you cancel plus any outstanding balances

How to Cancel Service

To cancel your service, please:

1. Email us at oceansidepoolservices@gmail.com with your cancellation request
2. Include your name, address, and desired last service date (must be at least 30 days from notice)
3. We'll confirm receipt within 24 hours and provide your final billing details

Service Suspension (Temporary)

Need to pause service temporarily? We offer seasonal suspension options:

• Vacation Holds: Up to 4 weeks per year with 2 weeks' notice
• Winter Suspension: Available in colder months (contact us for details)
• Reactivation: 1-week notice required to restart service

✅ Your Responsibilities as a Customer

To ensure we can provide you with excellent service, we ask that you:

Access & Safety

• Provide clear, unobstructed access to your pool area and equipment
• Ensure gates are unlocked on service days or provide gate codes/keys
• Secure pets that may interfere with service
• Maintain safe walking paths to pool area (no tripping hazards)
• Inform us of any changes to access codes or security systems

Equipment & Pool Care

• Maintain functional pool equipment in good working order
• Promptly report any equipment malfunctions or unusual pool conditions
• Do not add chemicals to your pool between service visits without consulting us first
• Keep pool filled to proper water level (mid-skimmer level)
• Clean out pump/filter after major storms if needed before we arrive

Communication

• Respond to our service notifications and reports
• Inform us of any pool parties, heavy usage, or unusual circumstances
• Update your contact information if it changes
• Notify us if you'll be selling your home or moving

🛡️ Our Service Guarantee

We Promise:

• Consistent Service: Same day each week, same high standards every visit
• Certified Technicians: All our staff are CPO-certified and background-checked
• Transparent Communication: You'll receive a service report after every visit
• Fair Pricing: All additional work is quoted before we proceed
• Quality Chemicals: We use only professional-grade pool chemicals
• Responsive Support: Questions or concerns? We respond within 24 hours
• Equipment Protection: We'll alert you to potential equipment issues before they become expensive repairs

❓ Frequently Asked Questions

Q: What if I need an extra service between regular visits?

A: Additional service visits can be scheduled for $75-$100 depending on the work needed. Premium customers receive priority emergency service.

Q: Can I change my service tier?

A: Yes! You can upgrade or downgrade with 2 weeks' notice. Changes take effect at the start of the next billing cycle.

Q: What if my pool turns green?

A: Green pool recovery is charged separately ($300-$600) and is not covered under weekly maintenance unless caused by our error.

Q: Do you provide a service report?

A: Yes! You'll receive a detailed report after each visit including chemical readings, work performed, and any recommendations.

Q: What if I'm not home during service?

A: That's perfectly fine! Most of our customers are not home. We'll text you when we arrive and complete service.

Q: Can I refer friends and family?

A: Absolutely! We offer a referral bonus - ask us for details!